Support

We're here to help.

Get answers to common questions, check system requirements, or reach out directly. We read every message.

Email support

Get a human reply

Questions, bugs, billing, feature requests — anything. Typical response within one business day.

creataai.com@gmail.com →
Privacy & data

Privacy requests

Account deletion, data export, or questions about how your data is handled.

creataai.com@gmail.com →
Status

Service status

FromSource is local-first, so the app keeps working offline. If a publishing platform is degraded, check that platform's status page.

Report an issue →

Frequently asked

How do I get started?

You can start with the free web app at app.fromsource.io, or install FromSource from the App Store on your Mac, iPhone, or iPad. Sign in (or create an account), then the onboarding flow walks you through saving your first source, capturing a voice sample for the Style Engine, and generating your first draft.

Is my content private?

Yes. FromSource is local-first: your notes, drafts, sources, and voice samples live on your device. Content only leaves your device when you take an action that requires it — for example, publishing to a connected platform or running an AI feature you've turned on. See the Privacy Policy for the full picture.

What does the app cost?

The web app is currently free to use. If you use an App Store build, pricing and any subscription details are shown on the App Store listing and during onboarding. App Store subscriptions and in-app purchases are billed by Apple through your App Store account; manage or cancel them in Settings → [your name] → Subscriptions on iPhone or iPad, or App Store → Account → Subscriptions on Mac.

How do I connect a publishing platform?

Open Settings → Connections in the app and choose a platform. You'll be sent to that platform's sign-in flow to authorize FromSource. The authorization token is stored in your system keychain and is used only when you publish or read on your behalf. You can disconnect any platform at any time, which revokes the stored token.

Does FromSource train AI on my content?

No. We don't use your content to train our own or any third-party machine-learning models. When you run an AI feature, the relevant inputs are sent to either an on-device model or a hosted AI provider under a data-processing agreement that prohibits training on your inputs.

How do I export or delete my data?

You can export individual drafts and source notes from the app's share menu. To export everything, open Settings → Data → Export all. To delete your local content, remove it in the app or uninstall. To delete your account-level data, email creataai.com@gmail.com from the address on file.

Does it sync between my Mac and iPhone?

Yes, optionally, through iCloud. Turn it on in Settings → Sync. Sync uses your Apple ID; FromSource never sees the synced content. If you'd rather keep devices independent, leave sync off.

I found a bug. What's the best way to report it?

Email creataai.com@gmail.com with a short description, what you expected, what happened, and the steps to reproduce it. Screenshots or a screen recording help a lot. If the app crashed, please also enable diagnostics (Settings → Diagnostics) so the next crash report reaches us.

Can I request a feature?

Please do. Email creataai.com@gmail.com with the problem you're trying to solve. Concrete examples — "I tried to do X, and Y got in the way" — are more useful than feature names.

How do I refund a purchase?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the FromSource purchase, and request a refund. If Apple needs more context from us, email creataai.com@gmail.com and we'll help.

System requirements

Mac

  • macOS 14 Sonoma or later
  • Apple Silicon or Intel Mac
  • ~500 MB free disk space
  • Internet connection for publishing and hosted AI features

iPhone / iPad

  • iOS or iPadOS 17 or later
  • iPhone, iPad, or iPad mini
  • ~250 MB free disk space
  • Internet connection for publishing and hosted AI features
Heads up. FromSource is live on the web and on the App Store. The web app is currently free to try. If something feels rough, that's useful signal — please tell us. The fastest way to get heard is a short email to creataai.com@gmail.com.

More resources

Product

How it works

Walk through the guided draft flow, bundle launches, and the Style Engine.

Read the overview →
Legal

Privacy policy

What data we handle, why, and what choices you have.

Read the policy →
Platforms

Where you can publish

Connected publishing destinations and what each one supports.

See platforms →